Your Hospital Stay

You may have the opportunity to pre-register over the phone before your appointment. Call us at (402) 644-7589 for more information on preregistration options.

We recommend contacting your health insurance company to verify if they cover a specific treatment or procedure or if independent providers are in your network. If you have a question regarding your insurance coverage please contact your insurance company directly by calling the number listed on the back of your insurance card.

Before your hospital stay or medical procedure, we recommend you review our billing policies and financial assistance available to you.

You have the opportunity to meet with a Faith Regional financial counselor to review possible options for financial assistance if needed. 

Please bring a current photo ID and your social security number to register.

Please bring your current insurance cards, including Medicare and Medicaid along with any special forms or pre-authorization requirements for your insurance company. REMINDER: Please bring your new Medicare card if you've already received it in the mail.

Please bring a list of all current prescriptions and over-the-counter medications, including vitamins or dietary supplements, and the strength, dose, and frequency of the medications.

Please bring with you your emergency contact information name and phone number.

If you have one, please bring a copy of your advance directive with you for your hospital stay.

Please bring with you the following (as applicable):

• Comfortable, loose-fitting clothing, robe, slippers, and basic toiletries
• Glasses, hearing aids, dentures, along with the cases or containers for these items
• Electronic charging cords for your personal tablet or smartphone
• For maternity patients, please bring your labor bag, baby clothing, and an infant car seat for when you go home.

We recommend you label your items if possible. Please leave your valuables at home, such as jewelry or large sums of cash.

Free and convenient parking for patients and visitors is available 24 hours a day, seven days a week. On the West Campus, you can find parking east of the main entrance and west of the Emergency Room entrance. If you are admitted to the hospital from the emergency room, ask one of our staff members about having your vehicle moved. Please be sure to lock your vehicle while you're here.

Wireless internet is available in most areas via our free Faith Regional Guest WiFi.

While you are a patient at Faith Regional, your diet is prescribed by your provider and is an important part of your care and treatment. We offer a wide choice of nutritious foods. You may order a guest tray for a fee for a visitor or you can visit one of our hospital dining options. There are also vending machines located in various areas throughout the hospital.

The Faith Regional Direct app helps to guide you throughout our hospital and medical office buildings. You can download the wayfinding app on your smartphone or tablet to get step-by-step directions to patient rooms, clinics, restrooms, dining options, and more.

Wheelchairs are provided for your courtesy. They are located by the main entrances to all Faith Regional buildings. Ask a volunteer or staff member to assist you in finding a wheelchair.

One Chart l Patient is a convenient and easy way to manage your health online 24 hours a day, seven days a week from any computer, smartphone, or tablet. Download MyChart in the App Store (Apple) or Play Store (Android). Once downloaded, open MyChart and select Nebraska Medicine as your provider. You can see test results, view your health records, schedule appointments, pay your bill, request prescription renewals, message your providers, and more.

Faith Regional chaplains are available 24 hours a day, seven days a week to both patients and their families. If you would like to meet with Spiritual Care, please ask a nurse or one of our staff members. Our Chapel is located in the main lobby at our West Campus and open to visitors of all faiths for worship services, prayer, and quiet reflection.

We also have two beautiful places on our West Campus that can offer you space for quiet reflection and a peaceful getaway.

• The Bradford Family Spiritual Garden features a waterfall and a labyrinth where you can walk, reflect, and meditate. This garden is located on the east side of the Bed Tower first-floor lobby.
• In the Virgil and Betty Jane Froehlich Healing Garden, a tranquil waterfall and stream give way to relaxation. Access to this garden is through the door on the west side of the Bed Tower first-floor lobby.

The Gift Box is open daily off of the main entrance of our West Campus. The gift shop features trendy gifts, flowers, balloons, cards, snacks, and other necessities. Proceeds from the store benefit the Volunteer Services scholarship program and Faith Regional Health Services Foundation.

The Pillbox Pharmacy is an outpatient pharmacy that serves Faith Regional patients and employees and is open Monday-Saturday. The pharmacy is located in the main lobby on our West Campus and offers delivery of prescriptions to patient rooms, in-person pick-up, medical counseling, and select over-the-counter medications.

For your convenience, we provide you with information about our billing process, the services you will be billed for, and options for paying your bill.

We understand that you may have questions about after you leave the hospital and how you'll manage your healthcare needs. You might need help with your recovery at home or have questions about services available to you in your community. We have a group of compassionate care management staff that can help you make a plan to manage your care at home. Our team will make sure it's a smooth transition from the hospital to your home or another care facility. We can help coordinate resources including:

• Financial Assistance
• Home health agencies
• Hospice care
• Meal services
• Medical equipment/supply companies
• Medicare/Medicaid information
• Public health departments
• Rehabilitation centers
• Respite care
• Skilled nursing facilities
• Social services
• Transporation resources

If you need to reach our care management team or case managers, call us at (402) 644-7663.

Faith Regional offers you several options to assist you with financial resources.

We are committed to protecting your private medical information and have put a process in place for releasing medical records to patients.