Cost of Care

It is important to know if Faith Regional and the physicians providing the services are part of your insurance company's healthcare network. If you seek care out of your network, you will likely be liable for a greater share of the cost of your care. We recommend you check with your health insurance plan to verify whether the providers involved in your care are in your network.

The amount you pay for your service also will depend upon which, if any, insurance plan is covering your care and how your benefits are structured. Insurer contracts with Faith Regional determine what price will be paid for your care. Additionally, you may have a deductible that must be met before your insurance covers the cost of your care, and/or you may be liable for paying a flat dollar copayment or a percentage of the cost of any services provided (coinsurance).

Price is only one factor to consider when choosing a facility from which to receive your healthcare services. Quality, the proximity of care, and provider qualifications are all important too. Learn more about Faith Regional Health Services' quality and satisfaction.

Consider other resources that may be available in making your healthcare decisions. Check with your employer and your health insurance plan to see if there are other tools that can help you estimate the amount you will pay for care given different provider choices. These tools often include current information on your financial obligations in terms of deductibles, coinsurance, and copayments. Also, different states have public resources such as websites that offer price estimates or average prices for common tests or procedures.

It is important to understand that you may receive a bill from Faith Regional Health Services and separate bills from other providers or services involved in your care. Be sure to talk with your physician and any other providers who will be treating you about their charges. The following is a list of other providers who may bill you separately (this list is not all-inclusive).

• Your personal physician if he or she follows your care in the hospital
• The surgeon that performs your procedure
• The anesthesiologist that works with the surgeon
• The radiologist that reads your x-rays
• Other physician specialists that may be consulted by your physician during the course of your care
• Services performed at affiliate locations, such as Faith Regional Surgery Center
• If laboratory tests cannot be performed onsite at Faith Regional and need to be taken to a laboratory outside of our hospital, you will receive a separate bill from the outside laboratory

The services that you receive and are charged for will depend on what your medical provider orders. If you are admitted as an inpatient, you can expect to see charges of the following types (this list is not all-inclusive).

• Room and board - these charges will vary by the level of care you received. For example, charges will be different for a day in intensive care versus general medicine or surgical care, labor and delivery, etc.
• Operating room, recover room, and anesthesia if surgery was performed.
• Laboratory testing
• Radiology exams
• Medical supplies
• Medications

It is important to note that all medical services provided to you in the hospital must be ordered by your physician or provider and will be recorded in your medical record.

Faith Regional's staff can help you find out if you qualify for free or reduced-fee care under our financial assistance program. There are also a number of public and private assistance programs available to help you get healthcare services and meet your financial obligations. Our financial assistance staff can walk you through how to apply for these various forms of aid.

Hospitals, physicians, and providers typically bill you separately for services provided to you in the hospital. Faith Regional will bill you for hospital-specific charges, such as operating room time, room and board, surgical supplies, laboratory tests, x-rays, and medication supplies. You also will receive separate bills from the different physicians who treat you, such as a surgeon, anesthesiologist, or radiologist. You may also receive a separate bill if your procedure was performed at an affiliate location, such as Faith Regional Surgery Center.

Hospital bills are similar to most other bills, payment is expected within 30 days of the service. We understand that medical services can be a large expense and we are willing to work with you if you cannot afford to pay the full amount right away. Payment installment plans are available for you if you need to set one up. If you want more information about setting up a payment installment plan or other financial assistance available, contact our representatives based on the information below:

• If your last name begins with the letters A-H, please call (402) 644-7331.
• If your last name begins with the letters I-P, please call (402) 644-7366.
• If your last name begins with the letters Q-Z, please call (402) 844-8320.

Be sure to talk to your physician(s) and other providers about possible payment arrangements.

Faith Regional is here for you. We encourage you to call us with your questions or if you need additional information so that we can assist you with understanding our charges and billing processes. Call our patient accounting department at (402) 844-8052 or toll-free at (877) 219-3452. For information about financial assistance, please contact a financial representative based on:

• If your last name begins with the letters A-H, please call (402) 644-7331.
• If your last name begins with the letters I-P, please call (402) 644-7366.
• If your last name begins with the letters Q-Z, please call (402) 844-8320.