Governor Mike Johanns presented Faith Regional Health Services with the Edgerton Commitment Award for Continuous Improvement at the Nebraska Business and Industry Recognition Day held in Beatrice on May 7, 2001. Accepting the award on behalf of Faith Regional's employees were FRHS Board President Marcus Wacker, Bob Driewer, CEO, Patrick Roche, Vice President of Mission Services and Mary Meyer, Director of Performance Improvement.
The Edgerton Award, modeled after the prestigious Malcolm Baldrige National Quality Award Program, is presented by the Nebraska Department of Economic Development to organizations that have demonstrated an awareness of quality as a vital element of organizational success and who are working to emphasize continuous improvement in existing quality programs and services on an ongoing basis. Faith Regional Health Services participated in the Edgerton process as a way to demonstrate an ongoing commitment to providing quality services.
"Receiving this award demonstrates Faith Regional's willingness to meet the same standards and processes as those who use our programs and services," said Bob Driewer, Faith Regional's CEO. "Healthcare organizations have a tendency to limit their focus to clinical issues, but the Edgerton process allows us to be judged on overall quality, from a business as well as a clinical point of view."
Hospitals and health systems typically evaluate their processes based on the standards developed by the Joint Commission for Accreditation of Healthcare Organizations, "The Joint Commission's primary focus is on clinical issues and does not sufficiently address performance in other areas," noted Mary Meyer, director of quality improvement. "We feel that the Edgerton and Baldridge processes allow an organization to assess itself from an organization-wide perspective."
Driewer also noted that Faith Regional's receiving the award was unexpected, but not necessarily a surprise. "There is a strong commitment to quality at Faith Regional and no one person is responsible for this award. We have over 900 people who demonstrate tremendous efforts on a daily basis to provide a high level of quality care. Everyone is working toward a common goal of caring for others in the best way possible. That's what really allows an organization to receive an award like this." Faith Regional is the only hospital in Nebraska to ever receive an Edgerton Award and the only Norfolk area business to ever receive one.
Since 1993, twenty-five Nebraska businesses have received the Edgerton Award. Award recipients are recognized as Nebraska companies with outstanding quality achievements. The award examination process is based upon the evaluation of several aspects of an organization including leadership, public responsibility and citizenship, customer and market initiatives, business performance and commitment to ongoing process improvement. Each of these categories are scored, based on specific business and industry standards, and a written report is generated as feedback to the organization to further their improvement efforts.
Edgerton Awards were also presented to NEAPCO Inc. of Beatrice and the Metropolitan Community College Workforce Development Institute of Omaha.