Quality & Satisfaction

A Top Priority

Quality is a top priority at Faith Regional Health Services. We recognize and value the important role it plays in improving patient safety and providing cost-effective services for you.

We publish hospital quality data online as part of our effort to provide you with meaningful, relevant, and easily accessible information about the quality of the services that we offer. Online you can find data representing quality and satisfaction measures. The quality indicators are those identified by the Centers for Medicare and Medicaid Services (CMS) as the basis for reporting and measuring the quality of hospital care.

Patient Satisfaction Surveys

Faith Regional Health Services partners with a healthcare research company to measure patient satisfaction through a survey process. The patient satisfaction measures overall satisfaction and the likelihood of recommending Faith Regional Health Services to others are a subset of satisfaction data collected. These questions are measured on a scale of 1 to 10 with 10 being the best. This data helps us to identify processes that we can improve on that will, in turn, improve the overall quality of service we provide to you and our patients.

Faith Regional Quality and Patient Satisfaction Data

Faith Regional Quality Awards

Additional Quality and Patient Safety Resources:

• American Hospital Association
• Centers for Medicare & Medicaid Services
• The Joint Commission
• National Patient Safety Goals
• National Patient Safety Foundation
• National Quality Forum