June 9, 2014

Faith Regional Appoints New President and CEO

Mark KlostermanThe Boards of Directors of Faith Regional Health Services and Lutheran Community Hospital Association (LCHA) are pleased to announce the appointment of Mark Klosterman, FACHE, CMPE, as President and CEO of Faith Regional Health Services.  He will assume his new role at Faith Regional on July 28, 2014.

Klosterman’s career in healthcare spans 19 years.  A native of Minnesota, he completed his Bachelor of Science degree in Medical Technology from South Dakota State University in 1995.  He has a Master’s degree in both Information Technology and Business Administration.

Since 2010, Klosterman has served as the President and CEO at St. Joseph’s Hospital-Breese in Illinois, which is part of the Hospital Sisters Health System (HSHS) that has 13 hospitals and a physician network across Illinois and Wisconsin.  St. Joseph’s Hospital is a full-service, acute care facility comprised of 72-beds, four clinics, 28 active medical staff and 425 employees.

At St. Joseph’s Hospital, Klosterman has lead his team through Meaningful Use Stage 1 and 2, the implementation of LEAN principles throughout the organization, achieved the highest employee and physician engagement with HSHS, and  achieved HCAHPS at the 99th percentile.  In addition, the hospital has been recognized for numerous awards by Healthgrades including Outstanding Patient Experience five years in a row and Patient Safety Excellence Award, and Leapfrog “A” rating three times in a row.

Prior to 2010, Klosterman served as the Administrator and CEO at two different hospitals:  Avera Gregory Healthcare Center in South Dakota, from  2004 to 2005 and Franklin General Hospital/Franklin Medical Center in Hampton, Iowa, part of the Mercy North Iowa Network, from 2005 to 2010. 

“I, along with the other members of the Faith Regional Board of Directors and the LCHA Board, am very excited that Mark Klosterman will be joining Faith Regional,” said Bernie Auten, Chairman of the Faith Regional Health Services Board.  “We believe that he will be an excellent fit for the hospital, and his extensive knowledge and experience in healthcare will benefit the organization as we move forward through healthcare reform changes.”

Klosterman is excited to work with the Board, Physicians, Executive Team and the Faith Regional Health Services colleagues.  “The highly trained medical staff along with the clinical and support staff provide exceptional healthcare throughout the region,” stated Klosterman.  “The quality and clinical training combined with exceptional leadership of the Board of Trustees, Medical Staff, Faith Regional Executives and colleagues will allow Faith Regional to be successful in the future. Faith Regional Health Services has a strong reputation and I look forward to furthering the development of relationships both within the community of Norfolk as well as those communities throughout the region as we face the healthcare challenges of today and tomorrow. "

Klosterman and his wife Stacie, who is a native of Orange City, Iowa, have three daughters and are looking forward to moving closer to family.

“My family and I are excited about relocating and becoming part of the Norfolk community,” added Klosterman.  “We are looking forward to being involved in the community and to developing long-lasting friendships.”