Quality & Satisfaction

Quality is a top priority at Faith Regional Health Services. We recognize and value the important role it plays in improving patient safety and providing cost-effective services.

We publish hospital quality data online as part of our effort to provide the community with meaningful, relevant and easily accessible information about the quality of the services that we offer. Online you can find data representing quality and satisfaction measures. The quality indicators are those identified by the Centers for Medicare and Medicaid Services (CMS) as the basis for reporting and measuring the quality of hospital care. Having undergone extensive validity and reliability testing, the indicators relate to

  • Heart Attack
  • Heart Failure
  • Pneumonia
  • Surgical Care

Faith Regional Health Services partners with a healthcare research company to measure patient satisfaction through a survey process. The patient satisfaction measures overall satisfaction and likelihood of recommending Faith Regional Health Services to others, are a subset of satisfaction data collected. These questions are measured on a scale of 1 to 10 with 10 being the best. This data helps us to identify processes that we can improve on that will, in turn, improve the overall quality of service we provide to our patients.

Faith Regional Quality and Patient Satisfaction Data

Faith Regional Quality Awards

Faith Regional Patient Safety Guide

How to Make Your Health Care Safe

Additional Quality and Patient Safety Resources:

  • Speak Up

    Everyone has a role in making health care safe. That includes doctors and other providers, health care executives, nurses and many health care technicians. Health care organizations all across the country are working to make health care safe. As a patient, you can make your care safer by being an active, involved and informed member of your health care team. That is why we encourage you to Speak Up to help prevent errors in your care.

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